27 September, 2011
JoomlaXi Support System
JoomlaXi created a system implemented with the aim of providing support
for an enterprise, product line, or project to increase the quality of
the products and for gaining customers faith. Team JoomlaXi always try
to find solutions for top issues, error messages or
getsupport straight-away from developers. So our Customer
get required solution in a shot. In this Blog, We wants to communicate
about our Support System and the various ways how you
find-out the best effective solutions of product issues.
Lets start a tour of JoomlaXi Support System........
We have divided Support system in three levels:
Documentation and FAQ's: This is the initial
support level responsible for basic customer issues. Some times
customer gets very general issues like, How to use or setup
products, What are the settings required for the product. These
issues can be solved directly by going through documentation of
specific product. Click
Here to see JoomlaXi Product Documentation.
Product Videos: This is a visual docs and more
in-depth support level than level 1 containing experienced and more
knowledgeable personnel on a particular product. Team JoomlaXi
created some videos for the general issues which are getting by our
customer. If customer can not solve the issue by product
documentation then they can go through the following videos to
solve the issue:
JomSocial Profile Types: If you are
getting JSPT related issues then go through the following
JSPT Installation: If you are
getting any error related to JSPT
installation and cleaning setup screen
then click here to see the
video which may help you to solve the issue.
Apply ProfileType Settings: If you
are trying to apply Profiletype Settings like
Avatar, Watermark, Privacy on JomSocial existing
users. But It do not show any changes at your site
then click here to see video. It may
be possible that you have missed some steps.
How change user's Profiletype: As
an administrator, you want to change user's
profiletype through back-end then
this link will help you.
Restriction on JS custom Profile
Fields: If administrator want to apply
some restrictions on JS Custom Fields like, Who
have Profile Fields, Where to show the fields, Is
Profile Fields is editable or not. Click Here to find-out all the
answers of above questions.
Restriction on JS Features: As an
administrator, you want that particular users can
not use JS features like, Accessing groups, events
or applications, Inviting or adding friends, Can
not change status and many other then you can
JSPT and PayPlan Integration: If
you want paid subscription system with JSPT then
PayPlans and JSPT can easily integrated and
configure. Have a look here.
JoomlaXi User Search: If you are getting
XiUS related issues then go through the following links:
Introduction of XiUS: If you have
purchase the product but you can't get how to use
the product then this is the best link for you.
Range Search: Instead of basic
searching, XiUS provide advanced searching like Age
search, Date Search or range of particular integer.
Go through the link to know how it's possible.
Proximity Search:If you want to
make your site more attractive with Google Map
(Proximity) Searching to findout site members by
their location then click here to know how to use
User Listing: If you want to show
the list of site members who follow specific
condition then click here to know how to use
Search Panel on module: If you
want to show the search panel as per your site
settings and wants to show Search Panel as other
Joomla modules shown then simply click here to get an answer.
Dynamic Filtering as per
Profiletype: As an administrator, You want
to apply privacy on searching condition also. It
mean, Particular profiletype can apply searching on
particular custom fields then go through
Support Forum: This is the highest level of
support in a three-tiered support level responsible for handling
the most difficult or advanced problems. If you are not getting
solution from Documentation and Product Videos then Team JoomlaXi
welcome your queries at Support forum. You can simply post your
issue at JoomlaXi Forum. Our experts will check the issue and
replied you with the solutions. Click
here to post the issues.
These are the basic levels which Team JoomlaXi uses for providing
support to you. The reason for providing a multi-level support system
instead of one general support group is to provide the best possible
service in the most efficient possible manner. Success of the
organization is dependent on the their customer response, team time
commitments, and when to appropriately escalate an issue.
In Sequence of the success of organization, We are waiting for your
response and advise for improving support quality.